We try to answer the most frequently asked questions you might have about an Awareologist Membership on this page. However, if there is something that we don't address, you can simply go to our Contact Us page located here.
What happens if I cancel my Paid membership?
You can cancel your subscription at any time through your account portal by logging in and clicking on the "Account" option at the very top of the page. You will retain full access until the end of your current billing cycle. When that cycle ends, your account will automatically terminated. We do not offer partial or prorated refunds.
How do I change my billing information or report a payment issue?
Stripe is who we use as our payment processor. Stripe will send you an email prior to your expiration date. If your card does not process for your subscription, then Stripe will try again and if it fails, you will get an email to please change your payment method. If you do not provide another method of payment within the timeline, then Stripe will close the account and cancel your membership. If you have questions, please submit all financial inquiries directly through our secure Accounting Questions Form, and our team will handle your request usually within 24 hours.
How often is new content published?
The Awareology Vibe and Awareology Insights newsletters are published on a regular rhythm to ensure you have consistent connection to the platform's frequency without being overwhelmed. Make sure to whitelist our email address or if you find it in your spam folder so you never miss an update.
How can I contact Awareology?
The Awareology Contact Us page has all of the necessary information to allow us to help you with any inquiry you may have...
How do I submit my N.D.E. Story to Awareology?
We provide a convenient form to you to fill out. First, you must have your story (Either in written or video format) hosted on your own platform such as your Google drive, Microsoft's One Drive, Dropbox or iCloud...etc. Then you can go to our convenient form and fill out all of the questions. There will be a place on the form to put in your shared link to your story. The story in either format (written or video) must be shared publicly so that everyone in the members group can get access to it. As a thank you for sharing, we will grant you a year's free access to our premium membership! For complete details, please visit our Share Your Story page.
How can I report someone that is not conducting themselves properly on The Awareologist Soul Chat Server?
The quickest way to send a report of that nature would be when you login to the server, you will be on the Welcome-and-Rules channel. There is a link right there to a form that will allow you to submit a complaint.
What if I have a suggestion for the members website or server?
Our suggestions form is available 24/7 on both this website and the members website on the Contact Us page.
